Beautiful Souls: The Courage and Conscience of Ordinary People in Extraordinary Times Highlight

In 1970, the economist Albert Hirschman coined a term to describe expressions of internal dissent in large public agencies or private firms: he called it the resort to voice. “Voice is here defined as any attempt at all to change, rather than to escape from, an objectionable state of affairs, whether through individual or collective petition to the management directly in charge, through appeal to a higher authority with the intention of forcing a change in management, or through various types of actions and protests, including those that are meant to mobilize public opinion,” wrote Hirschman in his influential and illuminating book Exit, Voice, and Loyalty.