Bullshit Jobs: A Theory Highlight

In a classic study of Delta Airlines flight attendants, The Managed Heart: Commercialization of Human Feeling, sociologist Arlie Russell Hochschild introduced the notion of “emotional labor.” Hoschschild found air hostesses typically had to spend so much effort creating and maintaining a perky, empathetic, good-natured persona as part of their conditions of employment that they often became haunted by feelings of emptiness, depression, or confusion, unsure of who or what they really were.