— Mike IsaacIn the span of a week, more than 500,000 people deleted their Uber accounts entirely, not counting the incalculable others who simply deleted the app from their phones. Uber’s all-important ridership growth curves—for years always hockey-sticking up and to the right—started turning downward. Kalanick began to sweat.
Replicated under Fair Use from Super Pumped: The Battle for Uber by Mike Isaac. (Pg. 210)