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The Age of Surveillance Capitalism: The Fight for a Human Future at the New Frontier of Power Highlight

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From the point of view of the prediction imperative, personalization is a means of “individualizing” supply operations in order to secure a continuous flow of behavioral surplus from the depths. This process can be accomplished successfully only in the presence of our unrelenting hunger for recognition, appreciation, and most of all, support.

— Shoshana Zuboff

Replicated under Fair Use from The Age of Surveillance Capitalism: The Fight for a Human Future at the New Frontier of Power by Shoshana Zuboff. (Pg. 256)