The Premonition: A Pandemic Story Highlight

in 2004, he’d found a woman named Sue Henderson, who, for reasons no one could understand, was the single best person in the country at getting insurance companies to pay doctors’ bills. The country had hundreds of health insurance companies, each with its own rules, which they’d change capriciously. Sue Henderson somehow knew them all, along with the language that got them to pay a bill. Todd’s brother, Ed, had sat in a room with her and coded her reaction to various situations. It had taken them five years to finish the job. By the time they were done, the company, athenahealth, had become the country’s leading medical biller because thousands of doctors used Sue Henderson to deal with insurance companies.