Who Pays When A.I. Is Wrong? Highlight

But the company had never been sued by the government, let alone settled a case involving such claims.

Confusion became concern when Wolf River executives checked for themselves. Search results that Gemini, Google’s artificial intelligence technology, delivered at the top of the page included the falsehoods. And mentions of a legal settlement populated automatically when they typed “Wolf River Electric” in the search box.

With cancellations piling up and their attempts to use Google’s tools to correct the issues proving fruitless, Wolf River executives decided they had no choice but to sue the tech giant for defamation.