Who Pays When A.I. Is Wrong? Highlight

Mr. Castañeda, the Google spokesman, acknowledged in a statement that “with any new technology, mistakes can happen,” and noted that “as soon as we found out about the problem, we acted quickly to fix it.”

Yet as recently as Monday, a Google search of “wolf river electric complaint” produced a result saying that “the company is also facing a lawsuit from the Minnesota attorney general related to its sales practices” and suggesting that customers “file a complaint with the Minnesota attorney general’s office, as they are already involved with the company.”